Refund policy

Return & Refund Policy

At JB Accessories05, we want you to be satisfied. If you aren't happy with your order, we're here to help.

How to Start a Return

To start a return, contact us at jbaccessories05@gmail.com with your order number, the item(s) you’d like to return, and the reason for the return.

Return Guidelines

Window: Items must be returned within 15 days of delivery.

Condition: Items must be unused, in their original condition, and packed safely for return shipping.

Exclusions: Custom or personalized items, clearance or final sale items, gift cards, and worn or washed items cannot be returned.

Fees & Shipping

Customer-Initiated Returns: A 15% restocking fee applies. Customers are responsible for return shipping costs.

Seller Error: Returns resulting from our error or defective items are resolved at no cost to the customer.

International Orders: International shipping charges, duties, taxes, and any import fees are non-refundable. Customers are responsible for any customs duties, import taxes, or other fees required by their destination country.

Damaged or Incorrect Orders

Transit Damage: Items damaged in transit will be replaced at no cost to the customer. Refunds will only be issued if a replacement is unavailable.

Claims: Contact us within 15 days of delivery at jbaccessories05@gmail.com with photos of the issue.

Refunds

Once we receive and inspect your return, approved refunds will be issued for the purchase price of the returned item, less the 15% restocking fee.

Refunds are processed within 1–2 business days. Funds typically appear in your original payment method within 5–7 business days, depending on your financial institution.